At WemalleyTea, we are committed to deliver the finest quality tea products to our valued customers. We take great care to ensure that each tea product meets the highest standards of freshness and quality. However, we understand that there may be rare instances where customers receive products that are either expired or significantly damaged during transit. In such cases, we have a straight forward refund policy in place to ensure our customers' satisfaction.

Eligibility for Refund:

Refunds will be issued only for the following circumstances:

• Expired Products: If you receive a tea product that is past its expiration date on the same day of delivery.
• Significantly Ruined Products: If the tea product is severely damaged during transit, and its quality and usability are compromised.

Initiating a Refund:

To initiate a refund request for expired or significantly ruined products, please follow these steps:

• Contact Us Immediately: Immediately: Notify us of the issue by sending a message on WhatsApp or an email to our customer support team on the same day of delivery. Please include clear photographs of the damaged product or the product's expiration date if applicable.
• Provide Order Details: Details: When contacting us, make sure to provide your order number and any relevant details that will help us identify your purchase.
• Verification: Our customer support team will review your case and the provided evidence to verify the issue.

Refund Process:

If your refund request is approved, we will initiate the refund process as follows:

• Refund Method: Refunds will be processed using the original payment method you used for the purchase.
• Processing Time: Please allow up to Minimum 7 days business days for the refund to be processed. The exact time may vary depending on your payment provider.
• Notification: We will notify you through email or What’s App once your refund has been processed.

Contact Information:

For refund requests or any other inquiries, please reach out to our customer support team:

• WhatsApp: +91 98105 35073
• Email:
• Additional Notes:
• Please ensure that you contact us on the same day of delivery to be eligible for a refund.
• We may request additional information or evidence to facilitate the refund process.
• Refunds are subject to the verification of the issue and our internal review.
• If you have any other concerns or questions regarding our products or services, please feel free to contact us, and we will be happy to assist you.
• At WemalleyTea, customer satisfaction is our top priority, and we are dedicated to providing you with the highest quality tea products. We appreciate your trust in us and strive to ensure that your tea-drinking experience is enjoyable and hassle-free.